Return Policy

#1 Fan Return Policy

At #1 Fan, your satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. Below are the guidelines for our return policy:

60-Day Return Policy for Defective Products

We stand behind the quality of our products. If you receive a defective item, you may return it within 60 days from the date of purchase for a replacement or refund. To qualify, the product must meet the following conditions:

• The defect must be due to a manufacturing issue or damage during shipment.
• The item must be unused and in its original condition, including packaging, tags, and accessories.
• Proof of purchase (order confirmation or receipt) is required.

To initiate a return, please contact our customer service team at [insert customer service email or phone number] for instructions and to receive a return authorization.

Personalized Items Policy

Personalized items are made just for you! Because of their custom nature, personalized items are non-returnable and non-refundable, unless there is an error on our part (e.g., incorrect customization). Please double-check all customization details before placing your order.

How to Return a Defective Product

1. Contact us: Reach out to our customer service team at [insert email or phone number] within the 60-day return period.
2. Provide information: Include your order number, a description of the defect, and, if possible, a photo of the issue.
3. Ship your return: Once approved, ship the defective product to the address provided by our customer service team. We recommend using a trackable shipping method.
4. Refund or replacement: Upon receipt and inspection of the returned item, we will issue a refund or send a replacement as requested.

Additional Details

• Shipping Costs: Return shipping costs for defective items will be reimbursed by #1 Fan upon verification of the defect. Original shipping fees are non-refundable.
• Final Sale Items: Certain items may be marked as “Final Sale” and are not eligible for return. This will be clearly stated on the product page.

If you have any questions or concerns about our return policy, please contact our customer service team. We’re here to help!

Thank you for shopping with #1 Fan!